When you need to have your home comfort equipment serviced or replaced, it’s important to find a contractor who can provide you with technical expertise and great value. It can be tough to know who to trust, but industry certifications are helpful for narrowing the field. Additionally, you can look for reviews that indicate the value of choosing a particular company. Finding a qualified HVAC contractor is important for keeping your system working at its best for an extended period of time.

NATE Certification

NATE stands for North American Technician Excellence. It is the leading program for certification of technicians in the HVAC industry. The contractor who carries this certification has met a high standard of excellence, passing professional exams and demonstrating proficiency in a number of important areas. Core requirements deal with issues like safety, heat transfer, tools of the trade and electrical concepts and procedures. Additional specialty areas include installation, service, components and applied knowledge. Look for NATE certification to be sure that you have a qualified HVAC contractor doing the work at hand.

Business Practices

While competency is important, integrity is equally important. It’s wise to verify issues like licensing and reliability in order to protect yourself from loss. Check with your prospective contractor to find out about license information and certifications. You can research online reviews to be sure that your contractor choice doesn’t have a history of poor customer relations. You can also take a few minutes to check the company’s ratings with the Better Business Bureau.

It’s helpful to consider information related to guarantees provided by the contractor you are considering for a job. Does your prospective company stand behind the work and products provided? Will your equipment include a manufacturer’s warranty? A qualified company will be forthcoming about these issues.

Customer Service

A customer’s confidence in a prospective contractor can be shaken by poor customer service interactions. It’s important to make contact with the office of your contractor for basic questions and to schedule appointments. First impressions go a long way in establishing a solid relationship between the contractor and their customers. Whether it’s the staff at an office or the technician arriving to provide repair or maintenance service, you should expect polite and knowledgeable interactions.

Work with an Expert

At Stiles Heating & Cooling, we value our customers and their business. We provide certified professionals for everything from design build for heating and cooling to basic maintenance. Our staff is prepared to answer questions, provide vital repair services and keep your home comfort equipment optimized and efficient. We can provide an estimate if you are considering a new system installation, and we will work quickly to address any emergency repair needs. Contact our office in Athens, GA or in Anderson, SC to discuss your HVAC service needs today.